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Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy purchase. This Cancellation Policy explains how you can change or cancel these types of orders.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select at checkout.

Your payment details are stored securely and you will be charged for each delivery, unless you choose to pay in advance. Some subscriptions may automatically renew at the end of their term.

You may cancel or change your subscription at any time. Your order confirmation email includes a link to manage your subscription directly.

If you do not wish to renew a subscription, you must cancel it before the renewal date. Please refer to our Returns Policy for more information on returns and refunds.

Pre-Orders

When you place a pre-order, you are purchasing a product that is currently out of stock or not yet available. We may collect no payment or a partial deposit at checkout, store your payment method, and charge the remaining balance once the item is ready to ship.

You may cancel a pre-order that has not yet been fulfilled. If the order has already been fulfilled, it cannot be canceled, but you may request a full or partial refund in accordance with our Returns Policy.

Try Before You Buy

When you select a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will be given a specific period of time to decide whether you want to keep the item.

If you return the item within the trial period, you will not be charged. If the item is not returned before the trial period ends, your payment method will be charged the full purchase amount.